FAQ

Frequently asked questions

How does it all work?

  • For orders with printing of up to 50 pieces from the design, visit our e-shop and use the tool - creator. Through it, you can create your favorite design for the selected product yourself in a few simple steps.
  • For orders over 50 pcs and embroidery orders, contact us through the inquiry form or write to us at info@merchyou.com.
  • We prepare a price quote based on your query.
  • We issue an advance invoice for the whole amount after you aprove the price quote. In order to process the order and to issue an invoice, we will need the following info: billing information (in case of an individual customer: a name and an address), delivery address (if different from the billing address), a contact person including a telephone number and an e-mail address for the courier company.
  • In order to get into production, we will need the following production info.
  • We process the order to the production once we recieve the payment.
  • Delivery time depends on the nature of the goods and services ordered.
  • Find out more about the process from our General Business Conditions.

For orders with printing up to 50 pieces - come through our e-shop.

For orders with printing from 50 pieces or more, or orders with embroidery:

  • if you have already placed an order with us in the past, please contact your MERCHYOU sales representative.
  • if this is our first cooperation, please use our inquiry form or write to us at info@merchyou.com.

Of course. It's easy to order starting from just one piece through our e-shop.

If you have a request for a larger number of pieces (on the order of hundreds of pieces), write us an e-mail at info@merchyou.com and we will contact you immediately.

We have a catalog and we also have an e-shop where you can find a selection of the best from the catalog, action offers and much more. Look here!

We offer textile of all well-known and lesser-known promo brands. Check out our wide range of textiles. In our unique online textile catalogue you can easily find a particular textile item or choose from a variety of textile categories. See the catalogue for photos, information such as textile composition, size charts, colour options, and more.

Register or login to see the prices and current European-wide stock of individual manufacturers (the current availability of selected textile in Europe) in the catalogue. 

You can find a selection of the best in our e-shop, where you will see the current pan-European stock, but also our internal warehouses, from which we are ready to ship the goods within three working days.

If you need some help with choosing the right garment, take a look at our recommendations nad get inspired by our favourite textile tips for you!

To order textiles with or without printing, please use our e-shop. For orders over 50 pieces or orders with embroidery, contact us using our order form and we will get back to you with a price quote as soon as possible.

You can find a selection of the best together with prices on our e-shop.

The complete range is in our catalog. Please register and open your MERCHYOU account to see the textile prices.

Besides the common screenprinting and GOTS certified printing we also offer lots of different screenprinting special effects, digital printing, sublimation printing, embroidery as well as textile customisation.

We provide branding (print on, embroider, customize) on textile of all kinds - T-shirts, tank tops, shorts, underwear, sweatshirts, tracksuits, leggings, jackets, windbreakers, raincoats, bags, backpacks, socks, caps, beanies, towels, flip flops, wallets, potholders, sleeping masks, pillows, patches and fabric pieces.
We do not provide branding on other materials such as wood, paper, glass or plastic.
Unfortunately, we do not provide branding on textile cloth rolls either.

Yes, it is possible to just order the branding. The minimum order quantity for branding your own textile is 50 pcs. However, before we test the textile for branding, we are unable to confirm the possibility of branding your textile in advance. Therefore, please note an addition of a few pieces of textile is needed so we can test the textile for branding. Every textile is different and even two 100% cotton T-shirts do not necessarily have to behave in the same way during the printing.

When you supply your own textile, which we also offer and distribute, we charge 0,40 EUR/pc fee on the price of printing

Textile needs to be delivered to MERCHYOU (personally or sent by courier) at your own cost.

Textile needs to be assorted according to planned design application in boxes with a list of items delivered to us so that it is easy to identify which design is applied to the particular textile item. If the textile is not labeled enough, we will have to charge a handling fee for sorting and preparing the textile at a cost reasonably reflecting the handling complexity. We will notify you of this cost after reviewing the received textile.

Unfortunately, due to the new tax regulations, we cannot accept an order for the printing of your our own (customer-supplied) textile from a non-corporate customer (has no VAT number).

Yes! Besides a variety of branding options we also offer textile custumisation or as we like to call it - a final touch. We offer printed, woven or satin labels, custom hang tags, single piece packaging as well as unique EAN code application.

Since the beginnings of MERCHYOU, we exclusively use eco-friendly inks that do not contain heavy metals or phthalates.

In addition, we are the first Slovak company, and at the same time the only Slovak and Czech printing company that offers GOTS certified printing.

Find out more about printing options at MERCHYOU.

Yes! We offer several eco certified brands and textile types. Our most favourite brand Stanley/Stella's products are also certified to GOTS.

Yes! As the first and only Slovak and one of the few European textile printers, we are thrilled to offer you the GOTS certified printing!

Yes, you can easily order samples through our e-shop. If you need to see a sample with a print, you can easily solve it in our creator. Easy from one piece, by DTG, DTF technology, or sublimation (we will choose, depending on the nature of the design and selected textile).

If you are interested in a textile sample that is not available in the e-shop, please contact us via our contact form

Due to the nature of the production processes, we offer a sample of branded textile by screen printing or embroidery under specific circumstances. You will learn more in point 3 of our General Business Conditions

No minimum quantities for printing. Feel free to create and order just one piece. Our creator will help you with that.

The minimum number of pieces for embroidery is 30 and you order classically via our form.

Yes. In general, you can combine different textile sizes, styles and colours of a given type of garment. We will be happy to discuss more specific options with you based on your ideas and your design.

Final price of your order depends on quantity and nature of goods and services requested. Factors such as quantity of textile, material of textile, chosen technology of branding, size and colours of your design or customization, single piece packaging etc. affect the final price. 

Inquiries for textiles with printing up to 50 pieces can easily be solved in our e-shop, where you can find all prices, already in the process of creating your product.

For more voluminous inquiries and inquiries about embroidery, please share with us via the contact form or directly to info@merchyou.com.

 

In case we will print or embroider your design, we will need data files in sufficient quality for production.

Whether you upload them directly to our creator when creating a product, or send them by e-mail to our sales representative, certain rules still apply to them.

Learn how to prepare these files.

For orders for textiles with printing up to 50 pieces, already in the process of creating the order in our creator, you can see information about the time it takes for us to ship a specific product from our production. It usually takes 3-9 working days.

For orders of more than 50 pieces, or orders for embroidery made via the inquiry form, the delivery time is affected by several factors and mainly depends on the nature of the ordered goods and services.

  • Delivery of blanks takes within 5 to 7 weekdays from receiving an advance payment. 
  • Delivery of printed textile takes within 10 to 12 weekdays from receiving an advance payment.
  • Delivery of embroidered textile takes within 21-28 weekdays from receiving an advance payment.
  • Delivery of textile with another form of customisation depends on the nature of the services ordered.

The delivery times listed above are only approximate. Actual time of delivery depends on our current production possibilities which will be specified to you at the time of placing your order.

In case you need to have your order delivered sooner than listed above, do not hesitate to contact us about it. We will do our best to meet your deadline!

Your order will be shipped to the address you provided. The shipping cost is charged based on the price list of the shipping courier company and depends on the total volume of the order and the place of delivery. You will receive a shipping cost quote along with a price quote before you place your order.

Please contact the courier company with the parcel number via the contacts the courier has provided to you. They will be able to provide you with the most accurate information on your shipment the fastest.

We are very sorry to hear that. Please, download and fill out the Complaint Form, also published on our website under the General Terms and Conditions
Use the information from the invoice or delivery note to complete the form. For trouble-free and fast arrangement, it is important that the Complaint form is completely and correctly filled out.
E-mail the report electronically to complaints@merchyou.com. Please, add your sales representative to the copy of your e-mail. The protocol in electronic version does not need to be signed.
Attach photos / videos of damaged goods to the e-mail attachment to make clear how many pieces of goods are damaged and what the issue is.
If you are sending the goods back to MERCHYOU, please print out a filled-out copy of the Complaint form, sign it and attach it to the goods. Carefully pack the goods to avoid further damage and send them to the address: MERCHYOU, Prešovská 45, 821 01 Bratislava 2, Slovakia.
After sending the Complaint form, you will receive a confirmation e-mail of the receipt of your complaint. We want your complaint to be settled as quickly as possible. Our complaint manager will contact you as soon as possible.
We thank you and kindly ask for your patience. We are working to make you satisfied.

Please contact us using our contact form and we will get back to you as soon as possible!

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